FAQs
What are your products made of?
Our products are crafted in small batches using nourishing, skin-loving ingredients designed to hydrate, soften, and support healthy-looking skin. We focus on clean, effective formulations inspired by nature and self-care rituals.
Are your products natural?
Yes, our formulas are inspired by nature and made with carefully selected ingredients that prioritize skin wellness, hydration, and softness. We avoid harsh additives that can strip or dry the skin.
Will my body butter melt during shipping?
Our body butters are handcrafted with natural butters and oils and do not contain harsh synthetic stabilizers. During warmer months, products may soften or melt while in transit.
If your body butter arrives melted, simply place it in the refrigerator for 30–60 minutes to allow it to firm back up before use. Melting does not affect the quality, effectiveness, or skin-loving benefits of the product.
Because our products are made with natural ingredients, slight variations in texture, color, and consistency are normal and part of the handcrafted experience.
Are your products suitable for sensitive skin?
Our products are designed to be gentle and nourishing. However, since every skin type is unique, we always recommend doing a patch test before full use, especially for sensitive skin.
How often should I use the sugar scrub?
We recommend using the sugar scrub 2-3 times per week for best results. This helps gently remove dead skin while keeping your skin smooth and hydrated.
Do your body butters leave a greasy feeling?
No — our whipped body butters are designed to melt into the skin quickly, delivering deep hydration without a heavy or greasy residue.
How long does shipping take?
Please allow 2-5 business days for processing, as each order is carefully prepared in small batches. Once shipped, tracking information will be provided.
Do you offer tracking?
Yes, all orders come with tracking information so you can follow your package every step of the way.
What is your return policy?
Please refer to our refund policy link on our homepage
Do you offer bundle discounts?
Yes! We offer curated bundles designed to help you save while enjoying a full self-care experience. Bundles are already discounted compared to individual item pricing.
Are your products vegan or cruelty-free?
Yes, Belush products are cruelty-free and made with a commitment to mindful, ethical self-care.
Do you offer wholesale or bulk orders?
Yes, we do offer wholesale opportunities for approved retailers and stockists. For wholesale inquiries, please contact us directly at belushnaturalshop@gmail.com or contact us page for more information.
How can I contact you?
You can reach us anytime through our contact page or email. We aim to respond as quickly as possible during business hours.
